Refund policy

90-Day Money-Back Guarantee

We want you to love Mauvelia. If you're not happy with your purchase for any reason, you can ask for a full refund within 90 days of receiving your order.

How to request a refund

1. Contact us through our contact page within 90 days of delivery, with your order number.
2. Our team aims to reply within 24 hours.
3. Once your request is approved, we refund the full amount to your original payment method. Your bank may take 5 to 10 business days to show it.

You don't need to send back an opened jar.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or incorrect, contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or refund you, at no cost to you.

Cancellations

If you'd like to cancel your order, contact us as soon as possible. We can cancel and refund any order that hasn't shipped yet.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our 90-day money-back guarantee is in addition to these rights.